FAQ

Frequently Asked Questions (FAQ)

1. What is A.A.Y?
A.A.Y is an online store offering a curated selection of fashion, beauty, wellness, and vitamin supplement products. We provide the latest trends, timeless styles, and premium essentials to elevate your lifestyle.

2. Do you offer international shipping?
Yes, we ship worldwide so you can enjoy our products wherever you are.

3. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number and a link to follow your package.

4. Can I make changes to my order after placing it?
We process orders quickly to ensure fast delivery. Because of this, we’re unable to make changes once an order is placed. Please double‑check your details before completing checkout.

5. How do I know my size?
Each product page includes a detailed size guide to help you choose the right fit.

6. What payment methods do you accept?
We accept major credit cards, PayPal, USDC, and other secure payment options. The full list is available at checkout.

7. Can I return or exchange an item?
If you’re not fully satisfied, you may return your item within 7 days of delivery, provided it is in new, unworn condition.
We do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.
We contribute $5 toward your return shipping. This amount is added to your refund once your return is approved.

8. How can I contact customer service?
You can reach us via the Contact Us page or by emailing info@aayfashion.com. Our team is available Monday through Friday.

9. Do you offer gift cards?
Yes, A.A.Y offers digital gift cards in various amounts. They can be purchased directly on our website.

10. Is there a loyalty or rewards program?
We don’t have a loyalty program at this time, but we do offer a Buy 2 Save 15% discount sitewide so you can enjoy extra savings.